Selection of my main topics:

• sales support, sales management, sales-processes
• business-requirement-documents, technical-requirement-documents
• energy CRM benchmarks, request for proposals
• implementation of various legal requirements, WiM, GPKE, MaBIS, GeLi, Gabi-Gas, EnWG- amendments, etc.
• process optimization
• implementation and optimization of CRM systems and billing systems in the energy industry
• energy data management
• forecast, time series, calculation
• portfolio management
• customer-self-care, call-center
• sales controlling, reporting, monitoring
• after-sales-rocesses, supply-chain, complaint management
• market communication
• data quality
• contracting
• renewables
• works council agreements
• energy industry quality circles
• client separation, unbundling
• cost allocation, billing, invoicing
• a.m.m.

Divisions:
Sales, operations, grid-management, grid-sales, customer service, energy trading, technical service, MSB, MDL, VNB, EDM, BKV, LF

Customer Segments:
Wholesale, SME (Small & Medium Enterprises), retail, special customers (additional distributors/public utilities, housing industry, municipalities, corporations, feed-in feeders, EEG, cooperatives, framework agreements)

Commodities:
Electricity, gas, heat, district heating, water, waste water, compressed air, renewables, cold