Selection of my main topics:
- sales support, sales management, sales-processes
- business-requirement-documents, technical-requirement-documents
- energy CRM benchmarks, request for proposals
- implementation of various legal requirements, WiM, GPKE, MaBIS, GeLi, Gabi-Gas, EnWG- amendments, etc.
- process optimization
- implementation and optimization of CRM systems and billing systems in the energy industry
- energy data management
- forecast, time series, calculation
- portfolio management
- customer-self-care, call-center
- sales controlling, reporting, monitoring
- after-sales-rocesses, supply-chain, complaint management
- market communication
- data quality
- contracting
- renewables
- works council agreements
- energy industry quality circles
- client separation, unbundling
- cost allocation, billing, invoicing
- a.m.m.
Divisions:
Sales, operations, grid-management, grid-sales, customer service, energy trading, technical service, MSB, MDL, VNB, EDM, BKV, LF
Customer Segments:
Wholesale, SME (Small & Medium Enterprises), retail, special customers (additional distributors/public utilities, housing industry, municipalities, corporations, feed-in feeders, EEG, cooperatives, framework agreements)
Commodities:
Electricity, gas, heat, district heating, water, waste water, compressed air, renewables, cold